Support Plans for Enterprise Success
Get the support you need to build, deploy, and scale your API infrastructure with confidence. Our expert team is here to help you succeed.
Support Plans Included with Your Package
All SaltingIO packages include comprehensive support. Choose the level that matches your package tier and business needs.
| Support Features | Community | Priority | Dedicated |
|---|---|---|---|
| Community Forum | |||
| Documentation & Guides | |||
| Email Support | |||
| Phone & Live Chat | |||
| Performance Optimization | |||
| Security Consultation | |||
| 24/7 Global Support | |||
| Custom SLA Agreements | |||
| Training & Workshops |
Upgrade Your Support Plan
Everyone starts with Community support. Upgrade to Priority or Dedicated support to get enhanced features and faster response times. Purchase these add-ons without changing your main package.
No upgrade options available at the moment
Check back soon for Priority and Dedicated support plans
Success Stories
See how leading companies use SaltingIO to scale their API infrastructure
Finage.co.uk
Financial Data Provider
How Finage Uses SaltingIO
Finage.co.uk provides real-time financial data to developers building fintech applications. They needed a solution that would protect their APIs from abuse while allowing their users to build applications without backend infrastructure.
Live Charts
Real-time stock charts and technical indicators
Data Screeners
Advanced stock screening and filtering tools
Live Feeds
Real-time market data and news feeds
Secure Keys
Protected API keys for client-side apps
Key Benefits Achieved:
99.9% reduction in API abuse incidents Ultra-fast API delivery 300% increase in developer adoption
Frequently Asked Questions
Everything you need to know about our support plans
What's included in Community Support?
Community Support includes comprehensive documentation, basic troubleshooting guides, and email support with a 48-hour response time. It's perfect for developers getting started with SaltingIO.
How quickly will I get a response with Priority Support?
Priority Support guarantees a response within 4 hours during business hours. You'll have access to live chat and priority email support. Our team will help with advanced troubleshooting, performance optimization, and security consultation.
What makes Dedicated Support different?
Dedicated Support provides you with a dedicated support team that knows your infrastructure inside and out. You get 24/7 phone and email support, on-site support when needed, custom SLA agreements, architecture reviews, and training workshops. It's designed for enterprise customers with complex needs.
Can I upgrade or downgrade my support plan?
Yes, you can upgrade or downgrade your support plan at any time. Changes take effect immediately, and we'll prorate any billing differences. Contact our sales team to discuss your needs and find the right support level for your business.
Do you offer training and workshops?
Yes! We offer comprehensive training programs including API security best practices, performance optimization techniques, and architecture design workshops. These are included with Dedicated Support and available as add-ons for Priority Support customers.
What if I need help outside of business hours?
Priority Support customers get 24/7 support for critical issues, while Dedicated Support includes full 24/7 coverage for all support needs. Community Support customers can submit tickets anytime, and we'll respond within 48 hours during business days.
Still have questions?
Our expert support team is here to help you succeed. Get personalized assistance with your SaltingIO implementation and maximize your API potential.
Email Support
Get detailed solutions and technical guidance via email. Our experts respond within 4 hours.
Communication Channels
Connect with our community and support team through your preferred communication platform.
Expert Consultation
Schedule a personalized session with our technical architects for strategic guidance.